Team Management Systems
 

Online Store: FAQs

How to Shop at Team Management Systems

 

Customers can "browse" through the store and add items to a shopping cart, by indicating the quantity desired and clicking on "Add to Order" button with each item.

A "View Cart" image is shown on the side menubar at all times and also at the top of each page in the Online Store. Clickign on this image allows you to view the contents of your cart. Items may be deleted from the shopping cart and/or quantities changed at any time until you begin to enter payment details.

Once at the "Checkout" please provide the information requested so your order may be processed. Options for payment include VISA, Mastercard and PayPal. Transactions will appear on your statement as PAYPAL*TEAMMGTSYSTEMS. If you have any questions regarding your order please contact our Coordination Center.

Shopping Guarantee

 
Acceptance Mark

This e-commerce system is powered by PayPal.

The purchase area of Team Management Systems is secured by PayPal. This can be seen by the lock or key at the bottom of your browser changing color or no longer being broken.

Please note that no credit card information you enter is ever stored on the Internet. The information is sent directly, and only, to your bank or financial institution for immediate processing.

Privacy Statement

 

Our electronic purchase service requires that cardholders provide contact information (including without limitation: name, address, city, state or province, postal/zipcode, country, telephone and email), and financial information (including without limitation: name on credit card, credit card number and expiry date), and ordering information. This information is collected and used to process the transaction and for internal accounting and other procedures.

No information submitted as part of the purchase service is used for any other reason than to respond to and maintain a record of the inquiry. This information is not sent to third parties or retained for mailing list purposes.

The purchase area of Team Management Systems is secured by PayPal. All purchase requests submitted on this site are processed by PayPal. Their Privacy Statement can be read online.

If you have any questions regarding privacy or the security on our site, please do not hesitate to contact us by e-mail.

Price Policy

 

Please note at present we are only able to accept the following methods for online purchasing:

Visa Mastercard Bank Transfer

All prices provided here are e-prices specifically for the Team Management Systems Online Store. Prices may differ through different regional offices and information can be obtained through our main website.

Taxes

Residents of Australia are required to pay GST when shopping online. This is calculated at the checkout.

Residents of other countries may be required to pay duties charged by their respective customs department. These duties and any other value-added taxes imposed at the point of delivery are the responsibility of the purchaser.

Refund Policy

Please choose carefully when shopping at our store as refunds are only given on unopened goods returned within 30 days. Products distributed through the E-Download Service will only be refunded if the request is received no later than 14 days after purchase and the secure hyperlink is unactivated at the time that the refund request is processed.

If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts are deducted from the original purchase amount.

It should also be noted that while the utmost care is taken with shipping and handling, any damage in transit cannot be refunded.

Shipping

 

Purchases are shipped from our Australian office. If you have any questions regarding your order please contact our Coordination Center.

Postage & Handling Charges

When you are ready to complete your purchase, the appropriate shipping and handling charges based on your order will be calculated and displayed onscreen in your shopping cart.

Delivery of all purchases will be made within 10 working days * from the date of order. When your order is shipped, a confirmation email will be sent along with full details on the type of shipment used and the estimated time of delivery.

* Delivery for the following countries can range between 1-5 weeks.

  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Bahamas
  • Barbados
  • Belize
  • Bermuda
  • Brazil
  • Cayman Islands
  • Chile
  • Colombia
  • Costa Rica
  • Cuba
  • Dominica
  • Dominican Republic
  • Ecuador
  • El Salvador
  • French Guiana
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guyana
  • Haiti
  • Honduras
  • Iceland
  • Jamaica
  • Martinique
  • Mexico
  • Montserrat
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Puerto Rico
  • Saint Kitts and Nevis
  • Saint Lucia
  • Saint Vincent and the Grendadines
  • South Georgia and the South Sandwich Islands
  • Suriname
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • Uruguay
  • Venezuela
  • Virgin Islands (U.S.)

E-Download Service

 

All items in the following product areas - E-books and Community Products are distributed through our E-Download Service.

Within 24 hours of the order being processed, you will receive an e-mail containing a secure hyperlink and personalized access key for downloading your purchased product(s). The download licence is for 14 days and following this period access to the product will expire.

E-Learning Module Activations

 

All items in the following product areas - Accreditation E-Learning Series and Personal Development E-Learning Series are activated within 24 hours of the order being processed. You will receive an e-mail containing a secure hyperlink and login details for your purchased module(s).

Customer Service

 

If you have any difficulties purchasing from our E-Shop or have questions regarding your order please contact our Coordination Center.

Team Management Systems
Ground Floor, 9 Gardner Close,
Milton QLD 4064, Australia
Tel: 07-33682333

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